About Us
Who operates this store?
Where do you ship from?
Do you ship across Europe?
Electric Fireboxes
What is the energy consumption?
How large of a room can the fireplace heat?
Do your fireplaces make a crackling wood sound?
Can I use the flame without the heater?
Can I use the heater without the flame?
Do I need a chimney or vent?
Do they require fuel?
Are the fireplaces WiFi compatible?
Fireplace Mantels
Can I place the fireplace on floors with underfloor heating?
Can I place the fireplace on a balcony or covered terrace?
Do I need tools or experience to assemble the mantel?
What if the parts don’t align or leave small gaps after assembly?
What materials are used in your mantels?
Safety
Is it safe to place the fireplace on carpets or rugs?
Is it safe around children and pets?
Do the mantel or glass surfaces heat up?
Do the units have overheating protection?
Delivery & Shipping
Where do you deliver?
What are the delivery times?
Which courier companies do you use?
Can I track my order?
What if I’m not home during delivery?
Is delivery free?
Returns & Exchanges
How long do I have to return a product?
How do I return a product?
Who pays for return shipping?
Where should I send returns?
Can I exchange a product?
How long does a replacement take?
Warranty & Service
What is the warranty period?
What does the warranty cover?
What is not covered?
How are warranty claims handled?
Do I need to return damaged items?